Stripe Support

Stripe

Payment processing, subscriptions, and financial management

Our Stripe connection allows you to connect with your Startups' Stripe accounts and automatically sync their financial data with your platform. This enables real-time visibility into transaction data, subscription metrics, and revenue analytics.

Secure Payments

PCI-compliant payment processing with strong encryption

Quick Setup

Connect your Stripe account in minutes with our guided setup

Real-time Sync

Automatic synchronization of payment data and customer information

Data Synchronization

Once a startup connects their Stripe account, our platform automatically begins syncing their financial data. This provides you with real-time insights into their business metrics.

What Data We Sync

Transactions: All payments, refunds, and disputes
Customers: Customer profiles and payment methods
Subscriptions: Active subscriptions, plans, and billing cycles
Products: Product catalog and pricing information
Invoices: Invoice history and payment status

Sync Frequency

Choose how often data is synchronized between Stripe and our platform:

Real-time (default): Data syncs immediately via webhooks
Hourly: Scheduled sync every hour
Daily: Scheduled sync once per day
Manual: Sync only when manually triggered

Data Flow Architecture

Our connection uses a combination of webhooks and API polling to ensure data consistency:

Initial Sync: When a startup connects their Stripe account, we perform a full historical data import
Real-time Updates: Webhooks notify our platform of new events (payments, subscriptions, etc.)
Verification: Scheduled API polling verifies data consistency and fills any gaps
Transformation: Raw Stripe data is transformed into actionable metrics and KPIs
Storage: Data is securely stored and made available through our analytics dashboard

Data Access Controls

Startups maintain full control over what data is shared with your platform:

Granular Permissions

During the connection process, startups can select which data types to share (transactions, customers, etc.)

Data Filtering

Startups can apply filters to limit data sharing by date range, product type, or customer segment

Revoke Access

Startups can disconnect their Stripe account at any time through their dashboard

Audit Logs

Comprehensive logs track all data access and sync activities for transparency

Analytics & Reporting

Once a startup's Stripe data is synced with your platform, you can access powerful analytics and reporting tools.

Revenue Metrics

Monthly Recurring Revenue (MRR)
Annual Recurring Revenue (ARR)
Revenue growth rates
Average Revenue Per User (ARPU)
Revenue by product/plan

Customer Insights

Customer Lifetime Value (LTV)
Customer acquisition cohorts
Churn rate and retention
Upgrade/downgrade patterns
Geographic distribution

Financial Health

Cash flow projections
Failed payment recovery
Refund rates and reasons
Transaction fee analysis
Currency exchange impact

Custom Reports

Create custom reports based on the startup's Stripe data:

Investor-Ready Metrics

Generate reports with key metrics that startups can share with potential investors, including MRR growth, CAC, LTV, and burn rate.

Benchmark Comparisons

Compare a startup's performance against industry benchmarks and similar companies in your portfolio (anonymized).

Growth Forecasting

Use historical Stripe data to create revenue forecasts and growth projections for different scenarios.

Churn Analysis

Detailed analysis of customer churn patterns, including predictive indicators and retention opportunities.

Prerequisites

Before you begin integrating Stripe, make sure you have:

A Stripe account (sign up at stripe.com if you don't have one)
Admin access to your Circle+ account
Basic understanding of payment processing concepts

Common Issues

Payment failures

If payments are failing, check that you're using the correct API keys for your environment (test or live) and that your payment form is correctly implemented.

Webhook errors

If webhooks aren't being received, verify that your endpoint is publicly accessible and that you've configured the correct events in your Stripe Dashboard.

3D Secure authentication

If you're having issues with 3D Secure authentication, make sure you're handling the additional authentication step in your payment flow.

Error Codes

Error Code	Description	Resolution
card_declined	The card was declined for an unknown reason	Ask the customer to use a different card or contact their bank
insufficient_funds	The card has insufficient funds to complete the purchase	Ask the customer to use a different card or add funds to their account
expired_card	The card has expired	Ask the customer to use a different card or update their card information
authentication_required	The card requires authentication	Implement 3D Secure authentication in your payment flow

For a complete list of error codes, refer to the Stripe API documentation.

Support

Circle+ Support

For issues related to the Stripe connection with Circle+, contact our support team:

Email: support@circleplus.io
Support Portal: help.circleplus.io

For issues related to your Stripe account or the Stripe API, contact Stripe support:

Stripe Dashboard: dashboard.stripe.com/support
Stripe Documentation: stripe.com/docs